Alternative dispute resolution:
The European Commission provides a platform for the out-of-court resolution of disputes (ODR platform), which can be viewed under https://ec.europa.eu/odr.
The “OS Platform” can be used to resolve disputes arising from contracts concluded online for the sale of goods and/or services between consumers and companies. We are bound by the following extrajudicial alternative consumer arbitration board and shall enter into dispute resolution proceedings before this consumer arbitration board:
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Link to website of the consumer arbitration board: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN